Last updated: November 30, 2021
Subject to this Agreement, Cresicor hereby grants to Customer a non-exclusive, non-transferable, non-sublicensable, non-assignable, limited license to access and use the trade management and optimization software platform as described in more detail at https://cresicor.ai/pricing and purchased by Customer in an Order (the “Software Services”), for use solely in connection with Customer’s internal business operations in accordance with this Agreement.
Subject to this Agreement and as described at https://cresicor.ai/service-levels, Cresicor will provide assistance to Customer for problems that are the result of an error or defect in the Software Services (“Support Services”). Subject to this Agreement and as described at https://cresicor.ai/service-levels, Cresicor will meet the service levels as described therein.
Responses will be determined by the priority level of the problem as defined below. Cresicor support personnel shall use reasonable commercial efforts to promptly resolve requests for Support Services, either through electronic mail or by telephone, in accordance with the below. Cresicor and Customer will act in good faith to determine the priority level of each problem. In the event that Customer needs to escalate the priority level of a problem, or Cresicor fails to respond or provide an error correction within the above time periods, Customer may escalate the problem to Cresicor’s Head of Customer Support, or if necessary, to Cresicor senior management team.